Akotaa Villas Ghana - TERMS AND CONDITIONS

Akotaa Villas Ghana Accra is where you can be confident that your Accra Ghana Holiday Villa Vacation is going to be of the highest quality. We provide a range of Executive Guest Houses Apartments in Accra Ghana at more competitive rates than traditional Hotels or Condos in Accra Ghana.
Our Ghana Accra luxury rental property accommodation with swimming pool is ideal family accommodation in Ghana.
These properties are also available for long term rental so please email or call us to discuss terms and conditions.

Making A Reservation:
On the payment of a $500 deposit or 50% of the total cost of the booking, which ever is the greater, the villa and/or vehicle of your choice shall be reserved for you on the dates booked. The balance is payable 4 weeks before the check in date.

Payment can be made by bank to bank transfer or by debit/credit card through PayPal or by Moneygram
(If paying by debit or credit card a 4% fee will be charged to cover Paypal charges).
The customer is responsible for all charges connected with the payment
Your holiday contract:
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You must be at least 18 years old to make a booking with us. Your contract with Akotaa Villas Ghana Ltd is made once a confirmation email has been issued to you. Your contract with us will be governed by English Law and is subject to the jurisdiction of the English Courts at all times.
Minor changes after booking confirmed:
If, after our confirmation email has been issued, you wish to make minor changes to your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be by email from the person who made the booking. There is a $50 admin charge for this. Minor changes relates to the existing booking and is restricted to bringing forward or delaying the checkin date and/or check out date by 2 nights only.
If you have a complaint:
If you have cause for complaint whilst on holiday, this must be brought to the attention of the designated caretaker/manager of the particular villa or ourselves in the UK by email or phone (we do not accept messages left on answer phone) immediately so that action can be taken at the time to rectify the problem as soon as practically possible. If you do not tell us about your complaint promptly, it may prove difficult to investigate or rectify the problem to allow you to make the best of your stay with us.
Cooking Services:
A fully qualified chef/housekeeper shall be assigned to your villa at a daily rate of $15 or local currency equivalent (payable to the chef/housekeeper at the end of each working day) to expertly prepare all meals to your requirement. Please note that the chef/housekeeper works from 8am to 5pm each day with an hours lunch break.
Travel Insurance:
Travellers are required to have their own comprehensive travel insurance to cover medical emergencies, losses and flights etc.
Energy conservation:
Electricity With the exception of villas 5,6,10 and 11 where the rates reflect free use of electricity, the villas are fitted with prepaid meters which will be preloaded with 30 cedis credit on check in. The customer is responsible for buying more credit as required. The staff will be able to assist with this.
Air condition units - to save on energy cost and minimise waste, we recommend that you switch off units from the wall socket when leaving the room.To comply with fire regulation the air conditions and water heaters must be turned off when you leave the villa unattended for whatever length of time. The staff will be monitoring this.
Water heaters - please note that this only takes 15 minutes to produce enough hot water for at least two people to bath therefore remembering to switch it off from the wall socket would again save on energy cost.
Electricity, Water, Gas, DSTV, Internet broadband and Generator:
In the case of Water, Gas and Electricity we are wholly dependent on the Public utility companies to maintain supply so, although we have taken extra measures of our own to minimise the risk of any interruptions to the suply such as back up generator and 2000 litre water reservoir, if they can not make any of these services available then Akotaa Villas Ghana can not be held responsible and there will be no refund of any kind. The same applies to the DSTV which we reliant on the service provider.
Please note the internet broadband pendrive provided is already preloaded with about 8 hours of credit based on average usage and the customer is responsible for buying more credit as required and the staff will be able to assist you with this. The backup generator comes with a full tank on check in then the customer is responsible for buying more fuel as required and once again the staff will be on hand to assist.
Pets and smoking policy:
In the interest of hygiene, no pets are allowed in any of our villas.No smoking inside the villa but permitted in the porch and grounds of the complex.
Swimming Pool:
Children should be accompanied in the pool by their parents or guardian at all times.
Children should wear arm bands at all times and these are available on request from member of staff. It is your responsibility to ensure children are supervised by an adult at all times whilst in the pool.
Please do not use the pool if you are under the influence of alcohol.
The pool is not suitable for non swimmers the deep end is 6.2 ft in depth.
The pool is suitable for diving from the deep end only.
Please be aware that you use the pool at your own risk and Akotaa Villas Ghana does not accept liability for any accidents whatsoever.
Parking:
Whilst we provide 24 hour security, please note that vehicles parked on the premises are at the owners own risk and Akotaa Villas Ghana accepts no responsibility for any damage or theft from or of the vehicle.
Functions & Parties:
Please inform the manager on site if you intend to hold a party or a function.
Check-in/out times:
All guests are required to check-in no earlier than 2pm on the first day of stay, and check-out no later than 12 noon on the last day of stay.
Cancellation policy:
Because we start to incur cost as soon as the reservation is confirmed the there is an adminstrative charge of $200 for cancellation after confirmation of the booking. Where the cancellation is notified to us less than 10 days before the check in date then minimum deposit of $500 is non refundable. The balance of any money will be refunded as quickly as possible but please allow up to 2 weeks from from day the cancellation is notified to us for the refund to reach your account.